Home Service Scale ("we", "us", "our") is committed to protecting your privacy. By using our website and services, you consent to this Privacy Policy.
1. Information we collect
Personal information
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt in records and timestamps for communication channels such as SMS and email
Non personal information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How we use your information
We use the information we collect in order to:
- Provide, manage, and improve our services
- Process transactions and payments
- Communicate with you about inquiries, appointments, and promotions
- Enhance website functionality and user experience
- Maintain security and prevent fraud
- Maintain records of your preferences and consent
3. SMS messaging and compliance
Text message program terms and conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
By submitting a form on our website and selecting the consent option, you opt into our SMS messaging services and agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
How users opt in
We collect personal information and communication consent only when users voluntarily opt in through our website forms or other direct contact methods.
- Users opt in by submitting a form on our website that includes a clear consent checkbox or disclosure.
- By submitting this form, users explicitly agree to be contacted by Home Service Scale via SMS, email, or phone regarding their inquiry or requested services.
- No information is collected automatically for marketing or messaging purposes without user initiated action.
Opt in and consent
- You will receive messages only if you have explicitly opted in.
- We maintain timestamped records of all opt in actions.
- We comply with the Telephone Consumer Protection Act and other applicable laws.
Opt out instructions
- You can cancel SMS notifications at any time by replying STOP.
- You will receive a final confirmation message and no further messages will be sent unless you opt in again.
- Opt out requests are processed within twenty four hours.
Message frequency and content
- Message frequency varies based on your interactions with our business.
- Messages relate directly to the services you have requested.
- We do not send promotional content without specific consent.
Help and support
- Reply HELP for assistance.
- You can also contact us at [email protected].
- Customer support is available during regular business hours.
Carrier information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT and T, Verizon, T Mobile, Sprint, and most regional carriers.
SMS data protection statement
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent. This information is not shared with third parties, except for aggregators and providers that operate the text message services. We implement strict safeguards to protect SMS opt in information and consent records.
4. Information sharing and disclosure
We do not sell, rent, or trade your personal information. We may share information in the following limited situations:
Service providers
- Third party vendors that support our operations, such as payment processors and scheduling tools.
- SMS aggregators and providers that deliver messages you have consented to receive.
- These providers are required to maintain confidentiality and security.
Legal compliance
- When required by law, legal process, or to protect our rights.
- In response to valid law enforcement requests or court orders.
Business transfers
- In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, but remains protected under this policy.
The categories above exclude text messaging originator opt in data and consent. That information is not shared with third parties, except for aggregators and providers of the text message services.
5. Data security
We use reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in line with applicable laws
- Secure backups and disaster recovery procedures
No method of transmission or electronic storage is completely secure. We use commercially acceptable means to protect your data but cannot guarantee absolute security.
6. Cookies and tracking technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and experience
- Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit some features of the website.
7. Your rights and choices
You may have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by using the unsubscribe link in our messages
- Opt out of SMS messages by replying STOP
- Request information about how we process your data
- Withdraw consent for future communications at any time
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, contact us using the details in section 10.
8. Third party links
Our website may contain links to third party sites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Home Service Scale.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version is always available on our website with the effective date. For significant changes, we may notify you by email or through a notice on the site.
10. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Home Service Scale
Phone: +1 215 391 9955
Email: [email protected]
Website: homeservicescale.com
By using our website and services, you consent to this Privacy Policy.